Exchanges, cancellations and returns

General information

In the event of an exchange, if the new product requested by the customer is not available in stock at the time of the request, Squadafum will cancel the order and refund/refund the amounts paid by the customer, subject to the conditions of this

Exchange and Return Policy.

Except in cases of product defect, if, at any time, Squadafum identifies signs of misuse, bad faith, lack of invoice, accessories, manuals or any other item that accompanies the original packaging, Squadafum may not comply with the customer request, returning the product(s) to the delivery address informed at the time of purchase, without refunding the amount paid. Consequently, the return process will be canceled and the shipping cost will be charged to the customer. Alternatively, the customer may collect the product at a location indicated by Squadafum , at no cost to the customer.

The Squadafum Virtual Store wishes you complete satisfaction when making your purchases in our online store. In this sense, we have created an Exchange and Return Policy with respect to your needs and based on the Consumer Protection Code http://www.idec.org.br/consultas/codigo-de-defesa-do-consumidor . These conditions of purchase and sale are the adhesion contracting clauses that you, the consumer, must assume for the purpose of purchasing the products you wish to make.

Before any procedure, the exchange or return of any product must be informed to our customer service via Chat: squadafum.com.br . Have the customer's order number and/or CPF number on hand, as well as the list of products to be exchanged/returned.

Important Tips:

Only products will be accepted: unwashed, unused, odor-free, that have not been altered by the customer, intact, with the original tags and in their original packaging. All returned products must be accompanied by an invoice.
 Upon receipt of the product, it will undergo an analysis by Squadafum 's Quality Control, which may take up to 5 days, and, if it does not comply with the conditions described here, it will be sent back to the consumer.

The consumer must pay attention to the description and technical data sheet of the product;

  • It is important to keep the invoice received at the time of delivery of purchased items and the purchase transactional emails as a guarantee;
  • The original packaging of the product(s) purchased, as well as manuals, labels, items and accessories that accompany them must be kept in good condition. In case of exchange or return, these items will be evaluated;
  • Whoever receives the product(s) must always check the order items and the Invoice at the time of delivery;
  • If there is a problem (damage, absence of an item or discrepancy between note and content).
  • There must be someone at the delivery location to receive it. If you are not available, please inform who is responsible for receiving it and how they should proceed. Delivery may be made to third parties, such as doormen or relatives.
  • After the positive verification, the signature in full of the person responsible for receiving it and the ID number on the note stub will be required (In the case of a carrier).
  • We are entirely responsible for the quality of the products throughout the journey, while transported to their destination.
  • Once delivery has been registered, responsibility for the integrity of the product immediately falls to whoever received it. The same applies to gifts delivered to third-party addresses.

Return due to regret.

To make a return in case of regret or withdrawal, we offer a period of 15 (fifteen) calendar days after receiving the product at the delivery location.

The returned product(s) must be in their original packaging, with labels, in perfect condition and presented together with the original coupon or 1st copy of the invoice.

We reserve the right to refuse the return and return the product to the consumer if any of the items do not meet the stated standards. In this case, return shipping will be paid by the consumer.

If the product(s) are in perfect condition, the amount will be fully refunded upon receipt and analysis of the product at our Distribution Center.

Defective product.

To exchange defective products, contact our customer service within 7 (seven) calendar days after receiving the product.
 The returned product will undergo analysis and, if a manufacturing defect or damage arising from transportation is found, a new product, the same or similar to the one purchased, will be sent to the customer. The shipping cost will be our responsibility.

We reserve the right to refuse returns and return the product to the customer if any of the items do not meet the stated standards. In this case, return shipping will be borne by the customer.

Exchange for another product of a different size or color.

To exchange the same product (Same value) for another color or size, contact our customer service within 7 (seven) calendar days of receiving the product. The deadline for shipping the new product is up to 30 working days after receipt and analysis of the item in our logistics department, upon receipt of the first copy of the invoice, as long as the product and packaging are in perfect condition.

For the first exchange, you will receive a postage code so that you can send the product(s) to be exchanged by post, free of charge, or collection will be indicated at the delivery address by the carrier. If you choose to make other exchanges of the same order, shipping/freight costs will be charged.

Exchange for another product

To exchange for another product or model, contact our customer service within 7 (seven) calendar days after receiving the product.

The previous product must be sent, upon presentation of the 1st copy of the Invoice and be, as well as its packaging, in perfect condition.

After returning the product and approval of the analysis in our logistics department, the amount paid for the product will be refunded through: Credit Card Refund, Bank Refund (deposit into a Current Account), or Exchange Voucher (depending on the payment method used at the time of purchase).

We reserve the right to refuse returns and return the product if any of the items do not meet the stated standards. In this case, return shipping will be charged to the consumer.

After the Exchange Voucher is released, you will receive an email informing you of the number and validity.

Important: 

To use your Exchange Voucher, simply be logged into your Squadafum account.
 When completing your new purchase, it will appear as one of the available payment options;

  • The Exchange Voucher is valid for 90 days after the date of receipt;
  • The Exchange Voucher is identified with the buyer's CPF, which prevents its use by third parties;
  • If the value of the Exchange Voucher is lower than that of the new purchase, you can pay the difference with any of the payment options available in the Squadafum Online Store.
  • If the value of the Exchange Voucher is greater than the purchase value, you can use the difference in other purchases at the Squadafum Virtual Online Store.
  • If the purchase was paid in full with the Exchange Voucher, payment confirmation will occur within 3 (three) business days;
  • In case of cancellation of the Exchange Voucher, the refund will be made using the same payment method chosen in the initial purchase process. If the original order was paid by card and the purchase was made more than six months ago, the refund will be made by bank deposit or payment order;
  • If you used your Exchange Voucher on an order and had to cancel it, please contact us so we can reactivate the voucher. The deadline for reactivation is up to 4 business days. Cancellation of the Exchange Voucher may be requested within 90 days after its release.

 

Refund of values

Payment made by bank slip: Reimbursement of the full or partial purchase amount will be made via DOC to the current account held by the same person responsible for the order. Therefore, it is necessary to pay attention to the CPF used at the time of purchase. The refund period may take 10 business days after the product arrives and checks at our Distribution Center.

Payment made by credit card: Cancellations and refunds/reversals will follow the rules of the card administrator used for the purchase. The refund amount may take up to 2 (two) invoices to appear on the card, depending on the due date or closing date of the invoice, after returning the product to our Distribution Center.

Involuntary return - Post Office

If the order is returned by the Post Office with the status of "invalid address", "recipient unknown", "moved", "owner not found" or similar situation, the return shipping cost will be at the consumer's expense.

How do I send my product?

The return of your product to our Distribution Center must be carried out using postage authorization. Contact our SAC, Signal Request one of our attendants for posting authorization, after contact you will receive within 7 (seven) days, an email that will give you the right to post the product in any agency accredited by the Post Office.

I have already sent my product, how long does it take for a refund or refund? 

All returned products undergo a quality control analysis when they arrive in our stock.

The refund of the amount paid will only be released after approval by our quality control.
 If any discrepancy is identified, we will contact you and the refund may be refused.

Card refund: Exclusive for orders paid by credit card. The refund deadline will follow the card administrator's rules. It may take one to two invoices for the credit to appear, depending on the due date of your invoice.

Refund to current account: Exclusive for orders paid by bank slip. The deadline for release may be from 5 (five) to 10 (ten) days after analyzing the product. This deadline will depend on the correct information provided and will follow the rules of the bank receiving the credit.

If you prefer, contact our SAC via our Chat
 SAC | Squadafum