Exchanges, cancellations and returns

General information

In case of exchange, if the new product requested by the customer is not available in stock at the time of the request, Squadafum will cancel the order and refund / refund the amounts paid by the customer, respecting the conditions of this

Exchange and Return Policy.

Except for cases of product defect, if, at any time, Squadafum identifies evidence of misuse, bad faith, lack of Invoice, accessories, manuals or any other item that came with the original packaging, Squadafum may not meet the customer request, returning the product(s) to the delivery address informed at the time of purchase, without refunding the amount paid. Consequently, the return process will be canceled and the shipping cost will be charged to the customer. Alternatively, the customer may pick up the product at a location to be indicated by Squadafum , at no cost to the customer.

The Squadafum Virtual Store wishes you complete satisfaction when making your purchases in our online store. In this sense, we created an Exchange and Return Policy with respect to your needs and based on the Consumer Defense Code http://www.idec.org.br/consultas/codigo-de-defesa-do-consumidor . The present conditions of purchase and sale are contracting clauses by adhesion that you, the consumer, must assume for the purpose of purchasing the products you wish to make.

Before any procedure, the exchange or return of any product must be informed to our customer service by e-mail: sac@squadafum.com.br . Have the customer's order number and/or CPF number at hand, as well as the list of products to be exchanged/returned.

 

Important tips:

Only products will be accepted: unwashed, unused, without odors, that have not been altered by the customer, intact, with the original labels and with their original packaging. All returned products must be accompanied by the Invoice.
Upon receipt of the product, it will undergo an analysis by Squadafum 's Quality Control, which may take up to 05 days, and, if it does not comply with the conditions described herein, it will be sent back to the consumer.

The consumer must pay attention to the description and technical data sheet of the product;

  • It is important to keep the Invoice received upon delivery of the purchased items and the purchase transactional emails as a guarantee;
  • The original packaging of the product(s) purchased, as well as manuals, labels, items and accessories that come with it(s) must be kept in good condition. In case of exchange or return, these items will be evaluated;
  • Whoever receives the product(s) must always check the order items and the Invoice at the time of delivery;
  • In case there is any problem (breakdown, absence of any item or discrepancy between note and content).
  • Someone must be at the delivery location to receive it. If you do not have availability, please inform who is responsible for receiving it and how they should proceed. Delivery may be made to third parties, such as porters or relatives.
  • After the positive verification, the signature in full of the person responsible for the receipt and the RG number on the stub of the note will be required (In case of a carrier).
  • We are fully responsible for the quality of the products throughout the journey, while transported to their destination.
  • Once the delivery is registered, responsibility for the integrity of the product immediately passes to the person who received it. The same goes for gifts delivered to third-party addresses.

If you prefer, contact our SAC by email
SAC | Squadafum
E-mail: sac@squadafum.com.br

Refund on Repentance.

To carry out a return in case of regret or withdrawal, we offer a period of 15 (fifteen) consecutive days after receiving the product at the place of delivery.

The returned product(s) must be in its original packaging, with labels, in perfect condition and presented with the original coupon or 1st copy of the invoice.

We reserve the right to refuse the return and return the product to the consumer if any of the items are not within the informed standards. In this case, return shipping will be paid by the consumer.

If the product(s) is(are) in perfect condition, the amount will be fully refunded, after receipt and analysis of the product at our Distribution Center

If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br


Defective product.

To exchange defective products, contact our customer service within 7 (seven) calendar days after receiving the product.
The returned product will undergo an analysis and, if a manufacturing defect is found, or damage due to transport, a new product, the same or similar to the one purchased, will be sent to the customer. The shipping cost will be our responsibility.

We reserve the right to refuse the return and return the product to the customer, if any of the items are not within the informed standards. In this case, return shipping will be at the expense of the customer.

If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br


Exchange for another product of a different size or color.

To exchange the same product (Same value) for another color or size, contact our customer service within 7 (seven) calendar days of receiving the product. The deadline for sending the new product is up to 30 working days after receipt and analysis of the item in our logistics department, upon receipt of the 1st copy of the invoice, provided that the product and packaging are in perfect condition.

For the first exchange, you will receive a postage code so that you can send the product(s) to be exchanged by the Post Office, free of charge, or collection will be indicated at the delivery address by the carrier. If you choose to make other exchanges for the same order, shipping/freight fees will be charged.

If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br

Exchange for another product

To make an exchange for another product or model, contact our customer service within 7 (seven) calendar days after receiving the product.

The previous product must be sent, upon presentation of the 1st copy of the Invoice and be, as well as its packaging, in perfect condition.

After the return of the product and the approval of the analysis in our logistics department, the amount paid for the product will be refunded through: Credit Card Reversal, Bank Refund (deposit in Current Account), or Exchange Voucher (depending on the payment method used at the time of purchase).

We reserve the right to refuse the return and return the product if any of the items are not within the informed standards. In this case, return shipping will be charged to the consumer.

After the Voucher is released, you will receive an email informing the number and validity.

Important: 

To use your Voucher, you just need to be logged into your Squadafum account.
At the time of closing your new purchase it will appear as one of the available payment options;

  • The Voucher is valid for 90 days after the date of receipt;
  • The Voucher is identified with the buyer's CPF, which prevents its use by third parties;
  • If the value of the Voucher is less than the new purchase, you can pay the difference using any of the payment options available at the Squadafum Online Store.
  • If the value of the Voucher is greater than the purchase price, you can use the difference in other purchases at the Squadafum Virtual Online Store.
  • If the purchase was paid in full with the Voucher, payment confirmation will occur within 3 (three) business days;
  • In case of cancellation of the Voucher, the refund will be made in the same payment method chosen in the initial purchase process. If the original order was paid by card and the purchase was made more than six months ago, the refund will be made by bank deposit or money order;
  • If you used your Voucher on an order and had to cancel it, please contact us so that we can reactivate the voucher. The deadline for reactivation is up to 4 working days. The cancellation of the Voucher can be requested within 90 days after its release.

If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br

 

Return of amounts

Payment made by bank slip: The full or partial refund of the purchase amount will be made via DOC in the current account of the same owner as the person responsible for the order. Therefore, it is necessary to pay attention to the CPF used at the time of purchase. The refund period in the account may take 10 working days after the arrival and verification of the product in our Distribution Center.

Payment made by credit card: Cancellations and refunds/refunds will follow the rules of the card company used in the purchase. The refund amount may take up to 2 (two) invoices to appear on the card, depending on the due date or closing of the invoice, after returning the checked product to our Distribution Center.

Involuntary return - Post Office

If the order is returned by Correios with the status of "invalid address", "unknown recipient", "moved", "owner not found" or similar situation, the reshipment value will be borne by the consumer.

If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br

How do I ship my product?

The return of your product to our Distribution Center must be carried out through the post authorization. Get in touch with our SAC, Signal Ask one of our attendants for authorization to post, after contacting us you will receive, within a period of 7 (seven) days, an email that will give you the right to post the product at any agency accredited by the Post Office.


If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br

I have already shipped my product, how long does it take for a refund or refund? 

All returned products undergo a quality control review when they arrive at our warehouse.

The refund of the amount paid will only be released after approval of our quality control.
If any divergence is identified, we will contact you, and the refund of the amount may be refused.

Card reversal: Exclusive for orders paid by credit card. The reversal period will follow the rules of the card administrator. It may take one to two invoices for the credit to appear, depending on your invoice due date.

Reimbursement in current account: Exclusively for orders paid by bank slip. The deadline for release may be from 5 (five) to 10 (ten) days after the analysis of the product. This deadline will depend on the correct information of the data and will follow the rules of the bank receiving the credit.

If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br