Delivery

Delivery

In this case, I agree, upon receiving the notification from the Post Office, to go to the agency indicated in the notification to collect the product(s).

Attention: Under any circumstances, the delivery period takes effect after confirmation of payment of your order and approval of the same by the financial institution.

Our deliveries are made between 8 am and 6 pm, from Monday to Saturday, throughout the national territory, by contracted carriers or by the Post Office. 

We do not deliver on Sundays or public holidays. We do not deliver to PO Box.

We inform that the Treasury Departments of the states of AC, AL, AP, AM, BA, CE, DF, ES, GO, MA, MT, MS, MG, PA, PB, PR, PE, PI, RJ, RN, RS , RO, RR, SC, SE and TO are operating under their own and differentiated rules for the interstate entry of goods, which may increase the delivery period by at least 10 (ten) business days due to random retention of orders by these bodies , a fact that is completely out of our control.

Important Tips;

Pay attention to the description and technical data sheet of the product (color, size, etc.);

Always keep the Invoice received at the time of delivery (it is the guarantee of your product);

Keep the original packaging of the product, manuals, items and accessories that come with your product in good condition, in case of exchange or return, these items will be inspected;

Always check the order items at the time of delivery and the invoice.

If there is any problem (breakdown, missing item or discrepancy between note and content), please contact our SAC

It is necessary to have someone to receive your delivery, if it is not you, inform the responsible person how to proceed;

 

If you prefer, contact our SAC by email
SAC | Squadafum
E-mail: sac@squadafum.com.br

Free Shipping Policy

Shipping at no cost to you via the Post Office Pac modality for the entire national territory on purchases from BRL 100.00.

Benefit eligibility is confirmed in your cart during the checkout process. Shipping may be free depending on conditions.

Free shipping conditions:

For some regions of Brazil we do not have the PAC option, therefore, it will not be possible to choose the Free Shipping option.

If you prefer, contact our SAC by email
SAC | Squadafum
Email: sac@squadafum.com.br

How do I track the delivery of my order?

To check the delivery status of your order, click on the tracking link sent to you in the product dispatch confirmation email.

You can also track the delivery by accessing the customer area in the store and clicking Tracking in the My Orders column .

If you prefer, contact our SAC by email
SAC | Squadafum
E-mail: sac@squadafum.com.br

What is the delivery time for my order?

The estimated time for delivery is informed at the time of purchase.
This period will start to run after payment approval, which may vary according to the chosen payment method.
If you do not receive your order within the specified period, you can check the status of your order under Track your order .

If you prefer, contact our SAC by email
SAC | Squadafum
E-mail: sac@squadafum.com.br

How do I view the delivery time for my region before placing an order?

To calculate a delivery time, just click on the chosen product, if applicable, select color and/or size and click on " buy ".
You will be directed to the shopping cart.
Fill in the zip code in Consult the value of the front and the delivery time . The estimated delivery time for the item will be calculated and presented immediately, and may vary according to the product and its specifications.

If you prefer, contact our SAC by email
SAC | Squadafum
E-mail: sac@squadafum.com.br

Which carrier will deliver my order?

We at Loja Virtual Squadafum work with the Post Office and several companies specializing in deliveries throughout Brazil.
The choice of this company will depend on the delivery region and the items in the order.

If you prefer, contact our SAC by email
SAC | Squadafum
E-mail: sac@squadafum.com.br

Can I change the delivery address of my order if the order has been completed?

To ensure the safety and delivery time of your order, we do not change the delivery address provided at the time of purchase, if the order has already been completed.

If you prefer, contact our SAC by email 
SAC | Squadafum
Email: sac@squadafum.com.br

My product has not arrived yet!

Before contacting our SAC, check all the possibilities described below:

Delivery date: You can review the deadline for delivery whenever you want, accessing our website in the “ My Orders ” menu, after logging in.

Address data: Confirm the data entered for the delivery address, accessing our website in the “ My Orders ” menu, after logging in.

Payment: Also check if your order has been approved and if your payment has already been confirmed by the financial institution (bank or card operator).

Attention: For payments made by credit card , the delivery period must be considered from the order approval and payment confirmation. If there is a delay in this process, the delivery period must be revised proportionally, taking into account the approval time.
For payments made by bank slip , the order is released upon confirmation of payment by the financial institution, which can be made within 3 (days) business days from the date of payment, provided that within the opening hours of the banks.

Absence of a receiver: Check, also, in the status of your order, if we have already made a delivery attempt to Squadafum . It is important to emphasize that the presence of a person to check the products and receive them is essential. Our carriers / Correios make up to 3 (three) delivery attempts at the given address and are instructed to leave a notice in case of absence of a recipient. If delivery is not carried out, your product will return to our Distribution Center and you will be notified.
Remember that you will be informed in the e-mail registered in your profile. Therefore, if you cannot personally receive your purchase, leave a responsible person on this date and instruct them on how to proceed. If you live in a building or condominium, let the doorman know and also see if the person responsible for receiving it has not refused delivery.

Other factors: a delivery may be delayed by several factors such as those already mentioned above, such as delay in releasing the order by the credit card company, delay in confirming payment by the financial institution, divergence in the registration data provided and analyzed, absence at the place of delivery and refusal to receive it by third parties, natural phenomena and exogenous factors, among others. We at Squadafum have a team of highly trained professionals to instruct our customers whenever necessary.

If you prefer, contact our SAC by email 
SAC | Squadafum
Email: sac@squadafum.com.br

Transport

In order to meet all your expectations and satisfy you, all our goods are carefully labeled and transported in specially prepared packaging, avoiding any damage.

If you prefer, contact our SAC by email 
SAC | Squadafum
Email: sac@squadafum.com.br

Danfe and electronic invoice

The Electronic Invoice is a digital document, with legal validity recognized through the digital signature of the sender, issued and stored electronically by the Ministry of Finance, which serves to document, for tax purposes, an operation of movement of goods or provision of services.

Danfe, Documento Auxiliar da Nota Fiscal Eletrônica, is the printed version of the Nota Fiscal Eletrônica, that is, the one that accompanies your product. It does not replace the Electronic Invoice, but contains the access key for it.

To access this document, go to the Ministry of Finance website, click on Consultations, in the top menu, and then on Electronic Invoice.

If you prefer, contact our SAC by email 
SAC | Squadafum
Email: sac@squadafum.com.br